Return & Exchange
RETURN
You can return your item upon 14 days of the receipt of the item you wish to return, Please send us an email to include your order number contact@nulajewels.co.uk for more information on how to process a return.
Please return item(s) in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. Please do not send items outside of this time-frame or they will be refused.
Unfortunately we do not offer a free return label. The delivery fee of the items sent for return belongs to the customer.
Your delivery costs cannot be refunded. Refund is the same as the order paid.
Earrings and pierced items can not be returned due to hygiene reasons.
Sale items sales are final and we cannot refund this.
If you have damaged your items or the show signs of wear we cannot accept a return - they must be in a resealable condition.
We are not able to resend orders that are returned to us by Royal Mail or their international delivery partners. If your order is returned to us you will be refunded for the item total. Please note delivery costs are non-refundable unless we are liable for mistakes on the shipping label.
EXCHANGE
You can exchanged your item upon 14 days of the receipt of the item you wish to exchange. Please send us an email to include your order number contact@nulajewels.co.uk for more information on how to process a exchange.
Please send item(s) in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt.
Unfortunately we do not offer a free exchange label. The delivery fee of the items sent for exchange belongs to the customer. However, we will send out the new item for free via Royal Mail.
Earrings and pierced items can not be exchanged due to hygiene reasons.
Sale items sales are final and we cannot exchange this.
If you have damaged your items or the show signs of wear we cannot accept a exchange - they must be in a resealable condition.
FAULTY GOODS
All of our products are carefully checked before they are lovingly packaged.
If for any reason your item is faulty or has been damaged in transit please get in touch immediately via contact@nulajewels.co.uk attaching an image of the item in the email will speed the process along. Please do this within 24 hours of receiving your item.
If it has been 24 hours since the delivery date, we cannot assist, and the products are considered as "misuse by the buyer".